Returns & Exchanges
Return by mail
Items purchased online can be exchanged within thirty (30) days or returned within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its hang tags and in its original packaging.
A defective item purchased online will be exchanged within thirty (30) days or refunded within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its hang tags and in its original packaging. Gusti International Inc. will pay the shipping costs for the return of a defective product. The new item will be returned without shipping and handling charges.
For any return request sent by mail, please refer to the return policy below.
Upon receipt of your email, Gusti International Inc. will send you a return label with the new item's shipping information. You must print and affix to the return package and drop off at a Canada Post counter. We will not refund shipping costs if you return a package in any other manner than the one stated above.
For a refund, we will credit the amount using the same payment method used for the initial online purchase. The amount credited does not include shipping and handling fees and applicable taxes on this amount, if any, included in the initial online order charge. These costs are the customer’s responsibility.
Be sure to send returns to the following address. You should have received a confirmation from us, as well as a return label from Canada Post.
Gusti International Inc.
Canada H2P 2R7
Return by email
Please send us your contact information and required fields at: email@example.com
- First Name
- Last Name
- Order Number
- Invoice Date
- Item Code
- Reason for return
Final sale items & exclusions
All items reduced by 50% or more (and all items already reduced with a percentage or an additional discount) are considered final sales and consequently, Gusti International Inc. does not accept returns or exchanges of these items.
For the U.S.
You may return your order of $50.00 or more (excluding shipping and handling fees) if it meets our exchange and return policy.
You may return your entire order or part it for a refund within 15 days from ship date. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt.
To do so, you have to fill out the return request before shipping the order back. Please refer to the return policy above. Upon receipt of your email, Gusti will send you a return label with the item's shipping information. You must print and affix it to the return package and leave it at a USPS drop-off location. Gusti International Inc. will not refund shipping costs for returned packages sent in any other manner than the one stated above.
If you received a faulty item, please send us an email at firstname.lastname@example.org or call us at 1-888-258-6616
Gusti International Inc. reserves the right to refuse returns.